Previous Winners & Judges Feedback
Royal Liver Assurance
Commenting on Royal Liver Assurance's Best Business Award for Best Corporate Social Responsibility, Andrew Areoff, Chairman of the Judges said::
“CSR is fast becoming a 'must do' for those organisations that value the communities in which they operate. Royal Liver have invested with care to ensure that children improve their literacy and financial understanding. Their initiatives have been well executed and delivered tangible benefits for youngsters in the Merseyside community. In turn, the investment has helped to raise the profile and enhance the reputation of Royal Liver and instil that vital ingredient for business success, namely trust.”
OKI Printing Solutions
Commenting on OKI Printing Solutions?? Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said::
“??OKI??s in-house printing solution addresses a key concern for customers in that it incorporates a design facility enabling them to produce stationery and promotional materials without support from external suppliers. The Template Manager software, which comes free with most OKI printers, delivers a cost-effective solution while at the same time being simple to use. OKI have developed a product that could potentially reduce print budgets significantly while maintaining quality.”
Canterbury City Council
Commenting on Canterbury City Council's Best Business Award for Best Local Authority, Andrew Areoff, Chairman of the Judges said::
“Embarking on a programme of cultural regeneration is a major commitment and challenge for any local authority. Canterbury City Council have transformed the City centre for the benefit of the 148,000 population. The new Marlowe theatre will generate significant additional revenue as well as safeguarding jobs and typifies the commitment of the Council to supporting the community both culturally and financially. It takes vision and determination to drive major change and improvement and Canterbury City Council have clearly delivered with regard to the Marlowe and The Beaney Museum and Library along with the numerous other initiatives that have been successfully completed.”
Phoenix Natural Gas
Commenting on Phoenix's Best Business Award for Best Customer Focus Andrew Areoff, Chairman of the Judges said::
“Phoenix take a refreshing approach to customer care. They are willing to lead the way with their transparent pricing policy to ensure that the customer gets the best possible value. Energy suppliers can be notoriously slow to pass on cost savings to their customers with prepayment customers often receiving the worst deals despite their vulnerability. Phoenix display a genuine commitment to offer a fair deal for all which should in turn attract new customers and help the business grow, so it's a win/ win approach for both customers and gas supplier. With differentiation between energy suppliers proving to be a challenge, Phoenix are certainly taking a bold stance.”
Welsh Assembly Government
Commenting on the Welsh Assembly Government's Best Business Award for Best Communication, Andrew Areoff, Chairman of the Judges said::
“The Welsh Assembly Government set itself an ambitious challenge to reposition 'The Valley's' brand in line with its strategic framework for regeneration. The initial communications plan directed at the community was excellently developed and executed by a team of marketing experts. It was the impressive mix of creativity coupled with an orchestrated programme of initiatives embracing a range of media that particularly appealed to the judges. Communicating with a wide range of people spanning the generations requires a well thought through and targeted approach and the WAG have clearly delivered an initial campaign to be proud of. We look forward to seeing how the campaign develops over time.”
Revival Environmental / Rentokil
Commenting on Revival Environmental's / Rentokil's joint Best Business Award for Best Innovation, Andrew Areoff, Chairman of the Judges said::
“Rentokil, in partnership with Revival Environmental have developed Entotherm, a significant advancement in the treatment and eradication of insect pests. This new chemical-free pest control process kills every lifecycle stage of an insect, from eggs to larvae, to fully- grown creatures, making it a more efficient way to treat infestations. Unlike Enthotherm, conventional chemical spray treatments normally need to be repeated several times and can fail to reach insects living in wall cavities or crevices. The judges consider this heat based treatment to be a major step forward in pest control and applaud the way Rentokil and Revival have worked together to develop the treatment and bring this innovation to market.”
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EDF Energy Networks
Commenting on EDF Energy Networks' Best Business Award for Best Customer Focus, Andrew Areoff, Chairman of the Judges said::
“It takes skill, courage and determination to identify and then turn around a major issue with customer satisfaction levels. It's tempting to gloss over the issues but EDF Energy Networks took the bull by the horns and addressed the challenges it faced. At the heart of this change project has been a relentless focus on improving customer communication. Their hard work has significantly increased customer satisfaction levels and lead to an improved commercial performance and an enhanced reputation among its customers.”
XLN Telecom
Commenting on XLN Telecoms' Best Business Award for Best Small to Medium Size Enterprise, Andrew Areoff, Chairman of the Judges said::
“It is XLN's unrelenting focus on the customer that sets it apart. They have identified a niche providing telecoms support to the small business sector and expertly exploited it to take the business from strength to strength. With the lowest customer churn in the market, a 50% increase in market share over the last two years, an 80% increase in turnover and a 300% increase in operating profit they are one to watch in the telecoms sector. A well run business with a clear and focused strategy for growth.”
University for the Creative Arts
Commenting on the University for the Creative Arts' Best Business Award for Best Communication, Andrew Areoff, Chairman of the Judges said::
“Truly outstanding marketing campaigns are often about seizing the moment by leveraging a topical opportunity. This takes focus and slight of foot as well as an ability to execute a campaign very well. UCA delivered on all fronts with its campaign based around one of its students winning the coveted River Island Gold Award at Graduate Fashion Week. The University set clear but challenging objectives for this international campaign and exceeded them. A great example of what can be achieved when a team work together towards common goals.”
Hillingdon Council
Commenting on Hillingdon Council??s Best Business Award for Best Local Authority, the Chairman of the Judges said::
“??Not only has Hillingdon Council achieved strong results across the board, what makes it exceptional as an organisation is the way it has reinvented its communications strategy and learned how to better understand the needs of its residents and deliver against them in a more effective way. At the heart of this is the Council??s contact centre. Over the last six years it has been developed from almost a standing start to become a model that is now held up by Central Government as an example for others to follow. Delivering significant change and improvement in a large organisation is always a challenge and takes dedicated and skilled management and implementation. Hillingdon Council are clearly leading the way in this respect and set the standards for others to follow.??”
