Best Customer Focus

Many organisations pay lip service to great customer service but in reality few truly deliver. Customers of any business should be secure in the knowledge that their enquiries, and any problems they may have, will be dealt with efficiently. If you go that extra mile and build your organisation around the needs of your target audience, we want to hear from you. Tell us how you have identified customer needs and managed and monitored their expectations to set you apart.

Entrants are asked to upload a written entry of up to 1000 words explaining why you should win this category. You may also send relevant supporting data & additional background info such as press cuttings, letters or reports.